We can spend thousands of dollars obtaining customer feedback yet when it comes to internal feedback, this is something that people seem to try and avoid at any cost?
Do you want to have a happy team, low staff turnover, no industrial employee action and no bullying or harassment issues in addition to being able to grow and develop faster in your career??? Learn how to give and receive feedback effectively and this will certainly assist in a significant way.
How to receive feedback?
Would you say that your staff feel comfortable providing you with feedback? Before you answer this quickly….this means, are you really available and accessible to your team? Do they feel like they can come to you and do they have access to you? Are you so busy, that staff feel like they do not want to interrupt you? Are they coming to you with ideas, to highlight problems/issues and/or discuss personal issues that maybe impacting their ability to effectively perform their role? If they are not, ask yourself why not and what you are potentially missing out on? Are you creating an environment that makes your team feel comfortable expressing themselves?
Here are some tips that might assist:-
If staff or managers do confide in you and provide feedback or discuss personal issues:-
If you receive feedback well and are genuinely thankful when people take the time to provide feedback and it is a good experience for the person doing so, how likely is it do you believe that people will feel comfortable coming to you in the future if they have any ideas, issues or concerns? Pretty likely I feel!
All too often I hear from staff that the only time they ever receive feedback is during performance reviews annually……and that is in fact if they even have them.
Feedback is gold……and you need to establish this as part of your culture accordingly. Constructive feedback – good and bad allows people to grow, learn, improve, reflect and celebrate.
Some tips about how feedback should be given:-
If you can establish a culture where staff feel listened to, feedback is welcomed and your direct reports and your managers feel comfortable providing you with feedback, you are well on your way to contributing to building a high performance culture.
© Paulette Kolarz 2013