This month we are going to be showcasing different generation voices to help better understand them.
With that said, our first to showcase is the Gen Y voice! Disclaimer: This is only an example to illustrate voice and main points of interest.
Imagine the following conversation between Sarah (early 20s – Gen Y) and her boss, Jenny (mid 40s – Gen X).
Sarah: Hey, can we chat?
Jenny: Sure, no problem. Is everything ok?
Sarah: I’m just not feeling happy or fulfilled at work at the moment <insert emoticon>
Jenny: Wait, what? Is this really a text conversation?
Sarah: I really want to make a difference in my work. I don’t feel like I’m doing that now.
Sarah: Can we talk about where my position is going & what the next step will be.
Jenny: Can we set up a meeting to discuss?
Sarah: OK, sure.
In the meeting, Sarah tells Jenny the following:
Sarah: I know this is my first ‘real’/professional job out of uni, but I want to know where this job is going. For the last 2 years I feel like I have been doing the same thing. How will I take the next step? What external professional development is available to me?
Jenny: As someone new to the industry and the role, the first 2 years are generally focused on on-the-job learning your trade and the business. We invest significant time, internal resources and mentoring during the first 2 years, which we find more beneficial in the first instance.
Sarah: I feel like I am doing the same thing every day seeing appointment after appointment. I want to be more challenged and feel like I am making a bigger difference.
Jenny: OK – thanks so much for sharing this with me. I am definitely happy to work with you on this but currently, I would be keen to get you operating at the same level as some of the other team members first.
Sarah: I am feeling like the organization is just focused on making money and KPIs rather than the client or team. The constant need to justify time and number of appointments per day is exhausting, and I do not believe is necessary and is just about control. I would like to know more about where my position fits into the overall company growth plans, what next job I should be looking to do and how can I use more of my creativity? Also, I would like to talk to you about working 4 days a week so I can also focus on my other passion – photography.
Jenny: The KPIs help us measure our client experience and quality of what we do. However we are certainly happy to take your feedback on board in relation to ensuring that we also incorporate greater celebrations of the outcomes we achieve for our clients rather than only individual measures. We have our annual career planning/performance development review process coming up, so we will certainly talk about your career plans then. In relation to the PT role, we need to think about how this would work a little more within our business as we don’t currently have the infrastructure set up to accommodate this.
Sarah: OK, thank you. I also wanted to talk to you about taking some leave in June. I really feel like a need a break and would like to take 4 weeks to go to Europe.
Jenny: Sarah, that is 2 weeks away at our busiest time. Currently you only have 4 days of leave accrued available.
Sarah: My family have booked a holiday and have already booked my ticket.
Does any of this conversation sound familiar for either party?
We aren’t afraid of quitting a job. We work to live, not the other way around…so we will not hesitate to make a decision to leave a business if we don’t feel inspired (and…once we have made a decision to leave, we may not give the notice required).
Our drivers are different than other generations. We are more likely to be renting month to month or are still living at home (as opposed to paying off a mortgage), and so our emotional drivers will definitely outweigh our financial obligations.
Here’s what we’re looking for in a position:
Stick around and keep reading each week this month to find out more about working together in this new multigenerational workforce. From Gen Y to the last of the Baby Boomers, we all need to figure out how to better understand each other to work together effectively.